Service for Hosts
Live webinars for tourism experts and hosts of DTV, TMN and the IHK
New live webinars for tourism professionals and hosts
Also this year the DTV is offering live webinars on various topics for tourism professionals, including a focus on tourist information. Topics for hosts complete the offer.
Further live webinars are planned for the second half of the year.
03/15/2020, 5 p.m .: Write texts for an optimal external effect of the holiday accommodation
March 16, 2020, 5 p.m.: The accommodation contract in the corona pandemic
March 17, 2020, 5 p.m .: Reviews part 2: Reacting to challenging online reviews
March 18, 2020, 5 p.m .: Guide to dog-friendly design of a holiday home
March 25, 2020, 5 p.m .: Instagram for vacation rentals
April 19, 2020, 5 p.m .: GEMA - regulations for hosts
April 21, 2020, 5 p.m .: Sustainability for vacation rentals
April 22nd, 2020, 11 a.m .: Sustainability in the tourist information
April 29, 2020, 5 p.m .: Guidelines for the content design of a website for vacation rentals
The webinars cost € 19.90 per participant and can be booked immediately via the following link.
In order to find new ideas and receive impulses, we are again offering you a Q-workshop on 03.03.2021 in Hanover on the subject of "Customer feedback - important impulse generator and instrument for customer loyalty".
Due to the ongoing lockdown, we and our lecturer Lydia Albers decided to offer the themed workshop digitally via zoom instead of the planned face-to-face event in Hanover. So please let us know in the registration mask or by e-mail to email@example.com whether you are interested in the online variant or in a face -to- face event or whether both would be OK for you.
If you are wondering how the handling of customer feedback can be organized in the company, what the most important feedback channels are and how adequately negative feedback should be responded to, this workshop is exactly the right one.
The workshop shows which opportunities an actively operated feedback management holds for your company. You will get to know suitable tools from the ServiceQualität Deutschland initiative and use them to examine your company in dealing with customer feedback. Based on this, you develop specific improvement measures for implementation in your company. Best practice examples and the exchange with the other participants provide new impulses.
The participation fee of 48.00 € plus VAT for companies in Lower Saxony includes: (online the seminar costs only 39 €)
the one-day workshop
the conference drinks
a coffee break
the seminar documents
Further information and direct registration can be found at: https://www.q-deutschland.de/q-seminar/detail/kundenfeedback .
Please indicate in the registration mask or by e-mail ( firstname.lastname@example.org ) whether you are interested in the online variant or in a face-to-face event, or whether both would be OK for you.
IHK webinar on the funding program "Lower Saxony digitally charged" on February 12th
Support for retailers who want to position themselves digitally is provided by the new “Lower Saxony digitally charged” funding program. Dealers who seek advice on digitization will receive a grant of up to 2,500 euros.
The Lower Saxony Chamber of Commerce, NBank and the Lower Saxony digital agency will be providing information on how exactly they can get the money and which components “Lower Saxony digitally recharged” will be available at a free webinar on February 12, 10 am to 11 am.
To participate, registration is required at www.ihk-lueneburg.de/digital-aufladen .
Online seminar: Are you ready for the international guest? - Dates from February 23, 2021
You can find out how to prepare for international guests in the online seminar Fit for the International Guest .
The international guest is the focus of free digital one-day seminars by our Chamber of Commerce and Industry and the Association of Mecklenburgischer Ostseebäder eV. Find out more about a target group that sets its own standards for service and quality: What is important for a Danish or Swedish guest? What does a Dutch guest look out for? Which international guest suits me and my offer at all?
The event is divided into two 3.5 hours each. From February 23, you can choose from six double dates as a morning or afternoon course. The registration deadline is five days before the start of the first block.
Registration for the online seminar ; the registration runs through the Verband Mecklenburgischer Ostseebäder e. V., because he has taken over the project management.
Seminar in Lüneburg: "Hello, how can I help you?" - on April 21 or 29, 2021
Practice your English skills - and overcome language barriers.
Even with a small vocabulary you can meet guests from abroad in a service-oriented manner. You can find out how to polish up your English skills at language training courses on April 21st or 29th from Ilona Crystal Haeusler, owner of the English Incorporated language school.
We look forward to your registration for the language training Hello, how can I help you?
Seminar in Lüneburg: SQD Quality Coach - on November 11th and 12th, 2021
Become a quality coach with an SQD certificate and reflect on your company from the perspective of the international guest.
The seminar gives you the chance to question your own service through the eyes of the international guest and to sensitize yourself to the international guest. This event includes the official training as a Q-Coach (SQD). This training enables the participant to bring a company to certification according to the quality system of ServiceQualität Deutschland and otherwise costs 349 euros (net).
This training is free of charge for service providers in the Hamburg Metropolitan Region.
Here you will find information on marketing, classification and the associated forms for your property.
This link provides you with information on the " Children's Holiday Region Lower Saxony " quality seal
Below you will find the form for the minimum criteria for the classification of holiday homes / apartments according to the criteria of the German Tourism Association - valid from January 1, 2019:
Below you will find the minimum criteria form for the classification of holiday rooms according to the criteria of the German Tourism Association - valid from January 1, 2016:
You can download the agreement between the landlord and the classifying tourism organization here:
Information / prices for classification via the DTV:
You can find the meaning of the different star categories here:
This short film provides information on the classification of holiday homes, holiday apartments and holiday rooms:
The legal basis for renting holiday accommodation can be found in the following PDF:
More quality the formula for satisfied guests
"Quality is a success factor!"
This was the motto of the free information event on the Elbe river landscape and the Wendland.Elbe region on November 13, 2019, in the VERDO culture and conference center in Hitzacker.
Below you will find the presentation by Mr. Karsten Heinson, dwif-Consulting GmbH
and Mr. Thorsten Glaß, Head of Market Research and Quality Management TourismusMarketing Niedersachsen GmbH.