Service for Hosts
Live webinars for tourism experts and hosts of DTV, TMN and the IHK
Seminar in Lüneburg: SQD Quality Coach - on November 11th and 12th, 2021
Become a quality coach with an SQD certificate and reflect on your company from the perspective of the international guest.
The seminar gives you the chance to question your own service through the eyes of the international guest and to sensitize yourself to the international guest. This event includes the official training as a Q-Coach (SQD). This training enables the participant to bring a company to certification according to the quality system of ServiceQualität Deutschland and otherwise costs 349 euros (net).
This training is free of charge for service providers in the Hamburg Metropolitan Region.
Here you will find information on marketing, classification and the associated forms for your property.
This link provides you with information on the " Children's Holiday Region Lower Saxony " quality seal
Below you will find the form for the minimum criteria for the classification of holiday homes / apartments according to the criteria of the German Tourism Association - valid from January 1, 2019:
Below you will find the minimum criteria form for the classification of holiday rooms according to the criteria of the German Tourism Association - valid from January 1, 2016:
You can download the agreement between the landlord and the classifying tourism organization here:
Information / prices for classification via the DTV:
You can find the meaning of the different star categories here:
This short film provides information on the classification of holiday homes, holiday apartments and holiday rooms:
The legal basis for renting holiday accommodation can be found in the following PDF:
More quality the formula for satisfied guests
"Quality is a success factor!"
This was the motto of the free information event on the Elbe river landscape and the Wendland.Elbe region on November 13, 2019, in the VERDO culture and conference center in Hitzacker.
Below you will find the presentation by Mr. Karsten Heinson, dwif-Consulting GmbH
and Mr. Thorsten Glaß, Head of Market Research and Quality Management TourismusMarketing Niedersachsen GmbH.